Customer support
For questions about products, documentation or orders, we will point you to the relevant information and next step.
Tell us what is happening in your application
The area, route and required outcome help us direct the request to sales, technical support or product and documentation enquiries.
Send the application details
After an initial review, we will return with the necessary questions and the next step: information, quotation, technical discussion or site assessment.
Clarify the next step
Questions & Answers
We typically respond within 24–48 business hours. Applications involving several areas, technical documentation or a site visit may need an additional clarification before a complete response.
Where available, include:
- the area and activity;
- the route taken by people, wheels or the load;
- dimensions, frequency and operating conditions;
- photos, drawings or documentation requirements.
Yes, when placement, traffic or integration cannot be established reliably from documentation alone. Before the visit, we clarify the objective, the areas to inspect and the data needed for a useful assessment.
For multi-site projects, the first step is to set a common technical basis: application type, area, traffic, selection criteria and required documentation. Each location is then checked through its real data: space, floor, access, installation window and the local team responsible.
This keeps the approach consistent without treating every entrance or route as identical. SEVENSEAS can coordinate the shared selection logic, support local measurements, provide product documentation and align installation or service steps after implementation.